01
Plumbing
Leaks, repipes, water heaters and drain work. We open the wall, fix the cause rather than the symptom, and close it back up.
Plumbing · HVAC · Electrical
One crew for the whole house.
Licensed in all three trades, so the job that turns out to be two jobs does not turn into two contractors.
What we do
Three trades, one number to call.
02
Heating & Cooling
Furnace and AC repair, plus seasonal service. If a unit can be repaired we will say so. If it cannot, we will say that too.
03
Electrical
Panel upgrades, rewiring and fault finding. Permitted work where the code calls for it, and an inspection you do not have to chase.
Who shows up
Ray
Owner · Master plumber
Nine years on commercial boiler rooms before Anchor existed. That is the kind of work where a shortcut shows up at two in the morning and somebody has to drive back out to it.
The tracking habit came from there. Every job gets a record: what was found, what was changed, and what was deliberately left alone. It is the same file that gets emailed when the invoice closes.
The record
What the numbers say.
We measure the same three things every month and publish them here, including the months they slip.
Service record
Rolling 12 months
Jobs tracked
100%
Every call logged from first contact through to the closing invoice, parts included.
Target · 100%
Emergency response
94min
Average time from an after-hours call to a technician at the door, across the whole service area.
Target · Under 180 min
Repeat customers
78%
Share of this year's work that came from a household we had already been out to at least once.
Target · 70%
Book a visit
Tell us what it is doing.
Describe the problem in your own words. We come back with a window, a name, and what the visit costs, before anyone is dispatched.
Service area
Harbour Ward and the
surrounding townships
Emergency line
Answered 24 hours,
seven days a week
This is a demo. The form is inert — nothing is sent, stored, or booked, and no visit is actually scheduled.